Privacy Policy

1. Introduction

This Privacy Policy explains how Belle Maison FZ-LLC, a company registered in Ras Al Khaimah (UAE), collects, uses, stores, and protects your personal data when you interact with our real estate services, website, digital platforms, WhatsApp channels, social media pages, and applications integrated with Meta technologies (WhatsApp Business API, Facebook Login, Instagram, etc.).

We are committed to ensuring that your data is processed in compliance with:

The General Data Protection Regulation (GDPR)
The UAE Data Protection Law
Meta’s Privacy and Data Handling Requirements
WhatsApp Business API policies
Industry standards for security and confidentiality

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Belle Maison FZ-LLC

RAKEZ Free Zone, Ras Al Khaimah, United Arab Emirates

Email: info[a]belle-maison.ae

Phone/WhatsApp: +971 (0)7 204 6575

Belle Maison FZ-LLC acts as the Data Controller for all personal data collected through our services.

3. Data We Collect

We collect the following categories of personal data depending on how you interact with us:

3.1. Identification Data

Full name
Email address
Phone number / WhatsApp number
Nationality (for real-estate regulatory requirements)

3.2. Real Estate–Related Data

Property preferences (rent, buy, sell)
Budget, location, unit type
Copies of documents required by UAE law (Ejari, passport/ID, tenancy contracts, etc.)
Viewing history and appointment details

3.3. Communication Data

Through WhatsApp, email, phone calls, and Facebook/Instagram messaging:

Messages you send to us
Attachments you choose to share
Call or chat metadata (date, time, duration)

3.4. Website and Technical Data

IP address
Browser type and device information
Cookies and tracking technology
Pages visited and your interactions with the website

3.5. Meta / WhatsApp API–Collected Data

When you interact with our WhatsApp Business API or Facebook Login:

WhatsApp profile name
Phone number
Message templates and delivery reports
Facebook profile basic info (if you use Facebook Login)
Consent status

We never access private conversations, media, or contacts outside of official WhatsApp Business API permissions.

4. How We Use Your Data

We process personal data strictly for the following legitimate purposes:

4.1. Real Estate Services

Responding to enquiries
Property matching and recommendations
Scheduling property viewings
Preparing, sending, or reviewing contracts
Communication with landlords, tenants, and developers

4.2. WhatsApp Business Interactions

We use WhatsApp Business API to:

Send property updates and availability
Reply to enquiries
Share viewing details
Communicate securely with clients

Your consent is always required to initiate WhatsApp communication except when you message us first.

4.3. Marketing (Optional)

New listings
Promotions
Company updates
Only if you have opted in. You may opt out at any time.

4.4. Legal and Compliance

Anti-Money Laundering (AML) checks (when required)
Ejari and government processes
Protecting our company from fraud or misuse

5. Legal Basis for Processing

We process data under the following lawful bases:

Consent: When you fill a form, click a WhatsApp link, use Facebook Login, or request a property.
Contractual necessity: When processing is required to provide real estate services.
Legal obligation: For UAE real estate regulations, AML compliance, and tenancy records.
Legitimate interest: For improving services, responding to enquiries, and internal analytics.

6. How We Store and Protect Your Data

We implement advanced administrative, technical, and organizational security measures, including:

Encrypted communication
Secure cloud storage
Restricted internal access
Monitoring and intrusion detection
Compliance with Meta’s platform security requirements

We never sell your data.

7. Data Sharing

We only share data when necessary, and never for commercial resale.

7.1. We may share your data with:

UAE landlords and property developers
Government portals (Ejari, Tawtheeq, AML checks)
Banks or utility companies (if you authorize us for setup/transfer)
Meta platforms (WhatsApp API, Facebook Login)
IT providers who help us operate securely

All partners must follow strict confidentiality and data-protection requirements.

8. International Transfers

Your data may be transferred to servers located outside your country (including the EU or the USA) depending on Meta’s and our software providers’ infrastructure.

We ensure adequate security and contractual safeguards.

9. Your Rights

Under GDPR and UAE law, you have the following rights:

Right to access your data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to withdraw consent at any time
Right to object to marketing

To exercise your rights, email us at:

privacy[a]belle-maison.ae

We respond within 30 days.

10. Data Retention

We retain data only as long as necessary:

Enquiries: up to 24 months
Tenancy or sales contracts: as required by UAE law (usually 5–7 years)
WhatsApp conversations: stored according to WhatsApp Business API retention settings
Marketing consent: until you unsubscribe

Once no longer required, data is securely deleted or anonymized.

11. Cookies and Tracking

Our website may use cookies to:

Improve user experience
Analyze website performance
Provide personalized recommendations
Enhance security

You may disable cookies in your browser at any time.

12. WhatsApp Business API Compliance

When communicating through WhatsApp Business API:

We only message you if you consent or initiate the conversation
All templates are approved by Meta
We cannot access your private WhatsApp content outside our chat
You may request deletion at any time
Data is encrypted end-to-end where applicable

13. Facebook Login and Meta Services

If you use Facebook Login to access our services:

We may receive the following (depending on your permission settings):

Name
Email address
Public profile picture
Language and timezone
Verified status

We do not access your friends list, posts, messages, or private content.

You may remove our access at any time through your Facebook settings.

14. Children’s Data

We do not knowingly process the data of individuals under 18.

If data has been collected unintentionally, we will delete it immediately.

15. Changes to This Policy

We may update this Privacy Policy to remain compliant with legal, technical, and operational changes.

The latest version is always available on our website.

16. Contact

For any questions regarding privacy or data protection, contact us: